"Honey, Why has our debit card been deactivated?"
My wife's phone was in the other room and she heard it notify her that she had a text message. When she asked me what was wrong with our FCFCU debit card, I knew that someone was trying to get us to disclose personal information about our account.
It wasn't going to happen on my watch, and it doesn't have to happen to you either.
I experience the same frustrations you do with these illegitimate inquiries. It's important to not let your emotions get carried away and panic when you receive such a message. Remember, our credit union will never contact you and ask for your personal account information. It doesn't matter whether it is by e-mail, phone, or text message...we will not ask you to disclose this type of information.
To resolve the issue, I looked at the text message and sent the phone number from which it was sent to firstname.lastname@example.org. This e-mail address is meant for our members to report such phishing attempts so that our staff at the credit union can work on shutting the sources of these attacks down.
Be conscious. Be vigilant. Be mindful that we're continously working to maintain the privacy of your account information at Financial Center.