Digital Banking You Can Bank On

All-New Online & Mobile Banking Has Arrived

No doors. No lines. No limits. Whether you’re at home, on the move, or halfway around the world, Financial Center is always open and ready for you.

Starting now, enjoy our all-new Digital Banking platform that puts the power of a branch in the palm of your hand.

Find Answers Fast with Quick Guides

We’re here to make your transition to our new Digital Banking platform seamless. Explore these quick guides and short videos to get you all set up – or dive deeper into our new and different features as you begin to navigate our all-new Digital Banking.

Our goal is to make it easy – so easy, you probably won’t need them! But just in case you get stuck, they’ll be right here to guide you every step of the way.

Your Guide to Getting Started

Start smart with our new Digital Banking platform. These simple steps will help you log in, set up, and explore all the features that make banking easier than ever.

Navigating New & Different Features

Discover everything our new platform has to offer. From transferring funds to reviewing your credit score, we’ve made it easier to manage your money in every way.

Guías Rápidas en Español

Nos complace ofrecerle orientación mientras navega en nuestra nueva plataforma de Banca Digital. La buena noticia es que puede cambiar toda nuestra página a español haciendo clic en “Español” en la parte superior. Aquí tiene algunas Guías Rápidas:

Banking Built for Life On The Go

We've brought the convenience of a branch right to you – anywhere, any time. Plus, our new platform is not just built for transactions and transfers, you’ll find real direction and resources that give you financial confidence with every tap or click. When you log in, you’ll enjoy:

Brand new features including linking many of your external accounts, reviewing your credit score and report, and quickly paying friends or family.

Highly improved features like managing your debit and credit cards directly from Digital Banking, a simpler bill pay experience, and the ability to set alerts and goals.

Frequently Asked Questions

We know questions will arise – and that’s what we’re here for. Here’s a few we’ve already heard:

What should I do if I have questions during launch?
We expect to experience higher than usual call volume during our launch due to the amount of users logging in to our all-new Digital Banking for the first time. Please consider exploring our Quick Guides & Short Videos for direction in navigating the experience, downloading the new mobile app, and exploring features.

If you do need to call us, please use our dedicated Digital Banking hotline at 317.916.6104. Our in-branch and Live Chat teams are also here to support you!

Why did Financial Center upgrade to an all-new Digital Banking experience?
We listened to your feedback and heard that you want more from your Digital Banking. That’s why we’ve upgraded our system to bring you the modern banking experience you deserve. Our new platform delivers faster performance, new features, and an intuitive design that makes life easier than ever.

When did the new platform go live?
The upgrade went live on November 12 at 8:00 AM EST. We hope you’ve begun to enjoy the new experience. If you need support, review our Quick Guides or Short Videos to learn more!

What’s new with Bill Pay?
As our new platform launched, most types of scheduled payments and payees should have automatically transferred from our old system. Please check this and explore our Quick Guide or Short Video on Paying a Bill or Friend to learn more about this new experience.

How do I update my contact information to access the new Digital Banking?
Use our quick form to ensure your phone number and email are up-to-date. This makes the transition as smooth as possible and will simplify your first login experience.

Will I need to download a new Mobile App?
If you’re an Apple user, you’ll likely just need to upgrade your app in the App Store.

If you’re an Android user, you’ll need to visit the Google Play Store and download the all-new app. You can find it by searching “Financial Center First CU.”

What Mobile App should I keep and what can be deleted?

You’ll notice our updated Mobile App has a refreshed orange icon with a white Financial Center brand swirl on your home screen. Our former apps, the Financial Center app with a black icon and its optional companion app, FCFCU Wallet, can be deleted, as you’ll enjoy all of their combined features in one convenient new app.

Have more questions? No worries! Watch your inbox for additional communications in the coming weeks.